K3M Support
Help with the K3M app for drivers and clients of K3 Moves Ltd
Contact us
For questions about a particular job, movement or invoice, you can also contact your usual K3 Moves planner.
What to include
- Your name and whether you use the app as a driver or a client.
- The app version, shown in the app under Settings, in the About section.
- A short description of what happened, and the job or vehicle registration if it relates to one.
- A screenshot if it helps, with any personal details you do not need to share covered up.
Never send us your password or a two-factor code. We will never ask for them. If you cannot sign in, use Forgot password on the sign-in screen, or contact us and we will help you reset access.
Deleting your account and your data
Clients can delete their own account in the app: open Settings and choose Delete Account. The account is deactivated straight away and permanently deleted after 90 days. Contact us within those 90 days if you want it restored.
Drivers have accounts that are created and closed by K3 Moves as part of their working arrangement, so account deletion is not available in the app for drivers. To close your account, or to ask for your personal data to be deleted, email [email protected] or call 020 3971 5888. We will confirm who you are before acting on the request.
Some records have to be kept after an account is closed, for example job records, invoices and our security audit log. Our Privacy Policy explains what we keep, for how long, and why.
Diagnostics and screen recording
The app sends crash and performance reports so we can fix problems. It records your screen for diagnostics only if you allow it, and you can turn this off at any time in Settings under Diagnostics and screen recording. While recording is on, the app shows a small Recording indicator. Text and images are masked in these recordings. The Privacy Policy has the details.
Your privacy
To ask what personal data we hold about you, or to exercise any of your other data protection rights, contact us using the details above. The Privacy Policy describes your rights and how to complain to the Information Commissioner's Office.